Course
Terms and conditions
- Reservations and Bookings: Reservations can be made online, post, phone or by email. Initial reservations received by phone must be confirmed in writing within 7 days, or immediately in the case of late bookings.
- Payment: Where a deposit has been paid, the balance will be required 7 days prior to the commencement of the course. If full payment has not been received, students may not be admitted onto the course, unless alternative arrangements have been made with Lifeline First Aid Training.
- Confirmation: Lifeline First Aid Training will confirm all bookings in writing, within 5 days of receiving the course booking form/s and deposit/balance. All fees are correct at the time of publication but may be subject to change, in which case Lifeline First Aid Training reserves the right to charge the fee applicable at the time we receive your reservation. All course fees exclude VAT.
- Client Cancellation: Cancellations must be confirmed in writing. Cancellations received by Lifeline First Aid Training 14 days prior to the commencement of the course will be charged a 20% administration fee. Any cancellations received later than 14 days will be charged at the full course price.
- Transfers and Substitutions: Transfer from one Lifeline First Aid Training course to another will incur the loss of the full course fee unless alternative arrangements have been made with Lifeline First Aid Training. If a booked student cannot attend, a suitable student may attend in their place at no additional charge, on condition that the replacement student is of a suitable level of experience and knowledge to attend the course in question. Lifeline First Aid Training must be notified of any substitutions prior to the course date.
- Course Information: All courses are run in English. Students are therefore required to have an English language proficiency that will enable them to participate fully and meaningfully in the course. Written examinations are necessary on most of the courses. Please advise us of any learning support each student may require.
- Venue: If you have arranged with Lifeline first aid training to use your own venue, please ensure that a room of adequate size to accommodate the total amount of students on your first aid training course is made available. We also require sufficient lighting, power points, tables and seating for students to enable the instructor to carry out the course effectively.
Some courses require specific rooms and facilities as laid down by the HSE. For such courses, it may be necessary for us to inspect a customer's premises to approve it as an appropriate venue. A member of the customer’s staff should confirm details of local fire and evacuation procedures, domestic arrangements for refreshments and meals to Lifeline First Aid Training’s Head Office, prior to the course commencing.
- Suitable Clothing: Students attending a Lifeline First Aid Training course must wear suitable, comfortable clothing suitable for practical and theory aspects of the course.
- Certificates: A STUDENT MUST ATTEND ALL COMPONENTS OF A LIFELINE FIRST AID COURSE TO QUALIFY FOR A CERTIFICATE. In order to maintain Lifeline First Aid Training's high standards, certificates will only be issued where the course instructor and assessor is satisfied that the student has reached the required standard. The instructor/assessor's decision shall be final.
- Programme Changes: Lifeline First Aid Training reserves the right to cancel and/or amend course dates if any course is over or under subscribed, although this is something we largely try to avoid. In this event however, every effort will be made to arrange suitable alternatives.
- Disclaimer: Lifeline First Aid Training shall not be liable for the failure to perform its duties due to death, illness, accident, industrial dispute, and third party default or for any reason outside of their reasonable control. All Lifeline First Aid Training course aims to be ensure that a student benefits from the latest first aid theories and procedures together with practical training. All students participate in any aspect of a Lifeline First Aid Training course at their own risk. No liability is accepted by Lifeline First Aid Training for vehicles parked at their training centre or student's belongings in the vehicle or on training centre grounds or property.
WE THANK YOU FOR YOUR INTEREST IN LIFELINE FIRST AID TRAINING AND WE LOOK FORWARD TO PROVIDING YOU WITH PROFESSIONAL AND COST EFFECTIVE FIRST AID TRAINING.
If you have any questions please contact us at:
Lifeline First Aid Training
Registered by the Health & Safety Executive
Reg. Number 13/09
Email: enquiries@lifelinefirstaidtraining.co.uk
Website: www.lifelinefirstaidtraining.co.uk